Recover More Revenue, Faster
SoftRoute's AR calling specialists work directly with insurance payers on your behalf — following up on unpaid claims, resolving denials and recovering revenue that would otherwise be written off.
AR Calling Services
Accounts receivable management is the lifeblood of healthcare revenue. When claims sit unpaid, denied or in limbo, your practice's financial health suffers. SoftRoute's dedicated AR calling teams are experts in navigating payer systems, escalation pathways and denial resolution — working relentlessly to collect every dollar you've earned.
Our AR specialists are trained on 200+ insurance payer portals and phone systems, understand the nuances of each payer's adjudication rules and know exactly which escalation levers to pull for faster resolution.
With real-time dashboards, weekly reporting and a performance-focused engagement model, you always know exactly what's happening with your receivables — and can see the impact of our work on your bottom line.
Schedule ConsultationWhy Choose SoftRoute
15+ years of proven delivery in enterprise environments
Dedicated account manager and support team for every client
Transparent pricing with flexible engagement models
500+ global clients, 98% satisfaction and retention rate
Security-first architecture with enterprise compliance standards
Service Capabilities
Comprehensive capabilities designed to address your most critical business challenges and accelerate growth.
Insurance Follow-Up Calls
Dedicated callers making proactive outbound calls to insurance carriers daily — checking claim status, resolving pended claims and escalating stalled payments.
Denial Management
Root-cause analysis and systematic resolution of denied claims — identifying patterns, correcting errors and resubmitting claims within 24-48 hours of denial receipt.
AR Aging Analysis
Prioritized working of your AR aging buckets — with focused effort on high-value and time-sensitive claims to maximize recovery before timely filing limits.
Patient AR Follow-Up
Compassionate patient balance follow-up via phone and written communication — establishing payment plans and resolving billing questions professionally.
Payer Portal Management
Real-time monitoring across 200+ payer portals for claim status, ERA posting and eligibility verification to identify and address issues immediately.
Performance Reporting
Weekly AR dashboards showing collection rates, denial trends, days-in-AR, payer performance and action items — with full transparency on every claim we're working.
Our Engagement Process
A proven 5-step process — from first conversation to long-term partnership — built for speed, transparency and exceptional results.
Discovery & Needs Assessment
We begin with a focused consultation to understand your business goals, current challenges, timeline and success criteria — ensuring full alignment before any work begins.
Solution Design & Proposal
Our team designs a tailored solution with a detailed scope of work, resourcing plan, timeline and transparent pricing — ready for your review and approval within 48 hours.
Onboarding & Kickoff
Structured onboarding with clear RACI, communication cadence, tools setup and a kickoff meeting that aligns all stakeholders for a smooth, fast start.
Execution & Delivery
Iterative execution with regular progress updates, milestone reviews and proactive risk management — keeping delivery on track at every stage.
Support & Continuous Improvement
Post-delivery support, performance monitoring, regular reviews and ongoing optimization recommendations to maximize your long-term ROI.
Common Questions
Answers to the questions we hear most often about this service.
Ready to Recover More Revenue?
Request a free AR analysis and discover exactly how much revenue your practice may be leaving uncollected.